Legal
Refund policy
Last updated 24 October 2026
The short version
If a release does not work on the platform version we say it supports, and we cannot fix it for you, we refund it. No argument, no restocking fee.
Before you buy
Every product page lists the platform and version each release was tested on, the file size and its SHA-256 checksum. Free releases can be downloaded and inspected first — please do that before paying for anything, it is the fastest way to be sure.
When we refund
- The release will not install or run on the platform version listed on its page.
- We promised a feature in the product description and the release does not do it.
- You were charged twice for the same order.
When we do not
- You changed your mind after downloading — the file cannot be un-downloaded.
- Your board is on a platform or version the product page does not claim to support.
- A third-party plugin, theme or custom edit conflicts with ours.
- You modified the code and the modified copy does not work.
How to ask
Write to hello@forumcrafts.com or open a ticket through Support with your order reference and what happened. We answer within two working days and a refund is processed to the original payment method.
Free releases
There is nothing to refund on a free download — but the support still applies. Tell us what broke.